🛡️ Safe and Responsible Gaming

jet7's commitment to responsible gaming

Play within the limits of fun and entertainment — we are here for you. Your safety is our highest priority.

Why is responsible gaming important?

Online gaming and betting should be an enjoyable experience. jet7 believes that when every player plays within clear boundaries, it stays fun. But sometimes gaming can get out of control — and in those moments, getting support is what matters most.

Responsible gaming means more than just setting limits. It means staying aware of your own behaviour, maintaining financial security, and having the courage to ask for help when needed. On the jet7 platform, we provide several tools to help you keep gaming as entertainment.

Remember: responsible gaming applies only to players aged 21 and above. We are committed to keeping minors safe from gaming.

Our protection tools

jet7 offers these features to keep your gaming experience safe.

Deposit limit setting

You can set your own limit on how much you deposit per day, per week, or per month. Once set, this limit takes effect immediately. Increasing the limit requires a 24-hour wait, which protects you in moments of pressure.

Self-Exclusion

If you feel you need a break from gaming, you have the option to exclude yourself for a set period. This option can be used for breaks starting from 30 days up to long-term periods. While self-exclusion is active, it is not possible to access the account.

Time-out feature

Use the time-out for a temporary break. Your account can be temporarily closed for any period from 24 hours to 6 weeks. When the time-out ends, the account is not reactivated automatically — you must take that step yourself.

Bet limit control

You can limit the total amount wagered within a set period. This reduces the risk of large losses and makes it easier to enjoy entertainment within a defined budget.

Age verification and minor protection

jet7 is for players aged 21 and above only. Age is verified at every registration. The use of parental control software is recommended to protect minors.

24/7 support service

If you have a gaming problem or concern, speak to us in Bengali on live chat at any time. Our support team is available seven days a week, twenty-four hours a day.

Warning signs of problem gambling

Be cautious if you notice any of the following signs:

  • Placing bets repeatedly to recover money that has been lost
  • Hiding your gaming activity from family and friends
  • Taking money from bills or food expenses to spend on betting
  • Feeling anxious or irritable when you cannot play
  • Spending more time or money than the limits you set
  • Neglecting work or family responsibilities to focus on gaming
  • Taking on debt to deal with financial pressure

If you notice any one of the signs above, contact us immediately on live chat or activate self-exclusion.

Self-assessment questionnaire

Ask yourself these questions. If more than one answer is "yes", it is time to take a break or seek support.

Are you playing primarily to earn money rather than for entertainment?
Do you still feel the urge to keep betting even after your budget runs out?
Are family members or people close to you concerned about your gaming habits?
Do you find it difficult to stop gaming?
Are you turning to gaming to escape financial pressure?
Are you gaming late at night or during work hours?

Assess yourself honestly. Responsible gaming is meant to be enjoyable — not a source of distress.

21+ age limit and healthy gaming tips

21+

Age restriction

To open an account and play on jet7, the minimum age is 21. Age must be verified at registration using national ID or passport details. We strictly prohibit gaming by minors.

If there are children or teenagers in your home, keep your device password-protected and do not leave it unattended while logged into your account.

Tips for building healthy gaming habits

  • Set a budget before you play and stick to it strictly.
  • Never increase your bets in the hope of recovering lost money.
  • Avoid gaming when you are drunk or under mental stress.
  • Take regular breaks — do not play for hours on end without stopping.
  • Spend time with family and friends; do not let gaming replace your social life.
  • Play for entertainment, not as a source of income.
  • The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000 — these limits help you play in a planned way.

Financial limit planning

Financial planning is an important part of responsible gaming. Never play beyond your budget. Only place bets with an amount whose loss would not affect your daily life. Remember, online gaming — whether slots, cricket betting, or live casino — is primarily a form of entertainment.

Using our deposit limit feature, you can decide in advance how much you will deposit each day or each week. This ensures there is a "cooling-off period" before any increase can be requested.

Contact us for support

You are not alone — we are always here for you.

Live Chat

For any issue, speak to us in Bengali on our 24/7 live chat. Our experienced team will listen to your concerns and provide the right support.

Email Support

Write to us by email for a more detailed discussion. Our team will respond as quickly as possible. Email: [email protected]

Self-exclusion request

If you feel your account needs to be closed temporarily or permanently, make a request via live chat or email — we will act on it immediately.

Responsible gaming FAQ

Responsible gaming is an approach where players enjoy entertainment within a set budget and time limits. It matters because uncontrolled gaming can cause financial, mental, and family harm. At jet7, we provide various tools to help prevent that harm.

After logging into your account, go to Account Settings and find the "Responsible Gaming" section. There you will find options to set daily, weekly, or monthly deposit limits. Contact our live chat for any assistance.

Yes, for a temporary self-exclusion, once the set period has passed and you make a request yourself, the account can be reactivated. However, for permanent self-exclusion, the account is not reopened. We recommend taking enough time to rest before making that decision.

No. jet7 is for players aged 21 and above only. Age is verified at the time of registration and minors cannot open an account. If we become aware of any attempt by a minor to create an account, it is closed immediately.

Contact jet7's 24/7 live chat in Bengali — our team will listen to your concerns with full confidentiality. You can also reach us by email: [email protected]. Speaking with a family member or someone you trust can also be helpful.

A time-out is a short-term break (from 24 hours up to 6 weeks), taken when you are under temporary stress. Self-exclusion is a long-term or permanent break, used in more serious situations. In both cases, once active, you cannot return on your own — you must take an active step to do so.

Start by speaking to them with empathy — listen without judgment. Let them know about jet7's self-exclusion and limit-setting features. You can also contact our support team if needed — we guide family members too.

Enjoy jet7's entertainment safely

Play responsibly, stay within your limits, and enjoy yourself. We are here for any questions you may have.

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